Frequently Asked Questions
Frequently Asked Questions
This section is meant to provide a client with answers to commonly received questions. If there's a questions outside of what you see below, don't hesitate to ask.
Labor for design and development work is $75/hr. The work time is rounded off to the nearest quarter hour. Extra expenses can accrue for third-party vendors which may include add-ons such as: domain names, stock photography, website snippets or apps, site hosting, printing, fabrication or services rendered outside of Knackert Media by a partner/vendor. Hosting is available through Knackert Media as well see Website Hosting. Fuel charges may be added as well at $1.00/mile. Travel charges can be factored separately if applicable.
We want to save money and show you the value of our services. This is something we strive to do and you will always be informed of every charge and why. We don't hide things. Why? We want you to keep coming back. It's an old-fashioned method that is lost in the modern era. We are a small business and we think that way. We want you to accomplish your goals and will stop at nothing to make sure your experience with us is memorable.
Meet with us today for a free consultation so we can get your project up and running.
We accept payments by certified check or through PayPal. Credit cards will not be accepted at this time. You will receive an invoice (or invoices) based on the services you receive as well as added third-party products, etc. All checks should be made payable to Jeremy Knackert. For other arrangements, such as 1099 contracts, contact Knackert Media directly.
While this isn't our preference, we may be able to work out an arrangement based on need through an advanced agreed arrangement. We tried this in the past and got duped on more than one occasion, so we are just being cautious. We can discuss, but we are a little gun shy on this... but hey, we are small businesses right? We have to stick together. Let's have a conversation and we shall see.
We need to learn about your business and backstory, what your need ares, what your expectations are and if you have specific text, pictures, videos, color schemes, logos, etc. While we can absolutely provide the service of producing content for you, we always prefer your wording so you can tell us about your business in great detail. We don't have any problems editing content to make it just right. This is an area where you can also save a lot of money. The more prepared you are when communicating with us and handing over the content, the less hours necessary to be billed.
Files can be sent to email@example.com, or mailed to: 5833 W. Libby St., Glendale, AZ 85308. We can also accept sharing from cloud storage services such as OneDrive, DropBox, etc. A CD-ROM, DVD-ROM, or thumb drive works too. If applicable, please include all logos in a vector file format (eps, ai, etc).
Yes. Once an estimate is established, 50% payment is required before work begins. Any orders for items or third-party services will be invoiced and payment is required in full prior to ordering. Failure to pay the whole project amount upon completion results in loss of materials and the deposit. All work files and materials can be transferred to you upon request. All payments are due in full within 30-days of receipt of your invoice. Direct 1099 contract work requires no deposit.
Changes can be made at any time. Please note that the labor charge will still apply. In the instance of a website, a maintenance schedule can be established, typically done on a monthly basis. The good news is that simple content like text or pictures will take minimal effort and time, meaning a minimal expense. Expanding content or big additions will cost more, but, that's just due to the time it takes to make bigger changes. Just because it looks like an easy addition, please keep in mind that lots of time and care is needed to make it just right. We go through the thousands of lines of code so you don't have to.
This will largely depend on the amount of work that Knackert Media has at the time. Be assured that your work will be completed in a timely fashion and completed as soon as possible. Also please note that we won't keep you in the dark on progress. You will receive updates. We find it eliminates being kept in the dark that. Let's keep those lines of communication open. It's a two-way street.
While the time it takes is determined in the initial consultation, this can occur due to a multitude of potentional circumstances, particularily with website design. Time is factored in for edits and add-ons as best as possible. The best way for you as our client to avoid this is make certain that you are prepared at the consultation with your needs and expectations. It's okay to change your mind. We understand that. Just be prepared for the necessary adjustments that would be needed and understand that time and money have to factor in. If we quote you something and it goes over budget because of our error, that's on us. The price you are quoted, which also factors in the client's responsibilities, is the price you pay.
Absolutely. In fact, in doing so, you will probably save a ton of money. Kind of like those bundling deals you here about, but this one is actually beneficial and far less money. Knackert Media is hosted through GoDaddy.com and we subdivide the space. This method of hosting will save you hundreds of dollars and appear seemless to a standard hosting contract that you maintain on your own.
If we have to, yes. There are many interfaces available on the market. This needs to be discussed in advance. Knackert Media typically doesn't do work on these, but we can arrange it upon request. Estimates can be made by Knackert Media if this is what your need is. Why do we balk? The reason is, these sites are set up for multiple users so if you make an update and we don't know about it and when we make an update... chaos can unsue. Okay, maybe that's being too dramatic, but it goes along with the philosophy of 'too many cooks in the kitchen'. If you already have an established GUI-based website, we can most certainly host it with no problem and maintain it at your request. We would need to set it up with our hosting server and then we hand over the login and password for you to upload your site. Extra third-party fees may apply.
Yes. We have access to several HD-cameras and an older model DV-camera depending on your needs along with editing and output capabilities. We can set up a full film crew if that's what's needed too. Specify the event and necessary attire.
No project is too large or small. Even if it only takes 10 minutes, we are happy to assist. It's not uncommon to build out a flyer or something similar for only $20. Your project is important no matter what.
Just about any file formats can be used. With provided images, we request that you try to give us the largest file size you have available (300 dpi + if possible). It's easier to reduce any size but in increase will impede on the quality. Our operation is Windows-based, but we can convert Mac files with no problem. Any existing vector logos you have available are also extremely helpful.
For website development there is a $250 minimum charge. There's so much involved on the back end for setting up and connecting, even if a site build is very small. A $250 minimum charge assures us that we can take care of those missing hours spent on backend labor.