FAQs

Labor for design and development work is $50/hr. The work time is rounded off to the nearest quarter hour. Extra expenses can accrue for third-party vendors which may include add-ons such as: domain names, stock photography, site hosting, printing, fabrication or services rendered outside of Knackert Media by a partner/vendor. Hosting is available through Knackert Media as well starting at $30 per three year cycle, which if you check around, is a very good deal. Fuel charges may be added as well at $1.00/mile. Travel charges can be factored separately if applicable.

Just like you, we want to save money. This is something we strive to do and you will always be informed of every charge and why. We don't hide things. Why? We want you to keep coming back. It's an old-fashioned method that is lost in the modern era. We are a small business and we think that way. We want you to accomplish your goals and will stop at nothing to make sure your experience with us is memorable.

Meet with us today for a free consultation so we can get your project up and running.

We accept payments through PayPal. You will receive an invoice (or invoices) based on the services used. Arrangements can be made as well to accept verified checks made payable to Jeremy Knackert.

While this isn't our preference, we may be able to work out an arrangement based on need and agreement. We tried this in the past and got duped on more than one occasion. We can discuss, but we are a little gun shy on this... but hey, we are small businesses right? We have to stick together. Let's have a conversation and we shall see.

You need to tell us your story. What you need, what your expectations are and if you have specific text, pictures, videos, color schemes, logos, etc, we absolutely need that. While we can absolutely provide the service of producting your content for you, we always prefer your wording so you can tell us about your business in great detail. We don't have any problems editing content to make it just right. This is an area where you can also save a lot of money. The more prepared you are when communicating with us and handing us content, the less hours will be billed.

Files can be sent to knackertmedia@hotmail.com but we accept sharing from cloud storage services such as OneDrive, DropBox, etc. A CD-ROM, DVD-ROM, or thumb drive works too.

Yes. Once an estimate is established, there is a 50% payment required before work begins. Failure to pay the whole amount results in loss of materials and the deposit. All work files and materials can be transferred to you upon request.

Changes can be made at any time. Please note that the labor charge will still apply. In the instance of a website, a maintenance schedule can be established, typically done on a monthly basis. The good news is that simple content like text or pictures will take minimal effort and time, meaning a minimal expense. Expanding content or big additions will cost more, but, that's just due to the time it takes to make bigger changes. Just because it looks like an easy addition, please keep in mind that lots of time and care is needed to make it just right. We go through the thousands of lines of code so you don't have to.

This will largely depend on the amount of work that Knackert Media has at the time. Be assured that your work will be completed in a timely fashion and completed as soon as possible. Also please note that we won't keep you in the dark on progress. You will receive updates. We find it eliminates being kept in the dark that. Let's keep those lines of communication open. It's a two-way street.

While the time is takes is determined in the initial consultation, this can occur. Time is factored in for edits and add-ons as best as possible. The best way for you as our client to avoid this is make certain that you are prepared at the consultation with your needs and expectations. It's okay to change your mind. We understand that. Just be prepared though for the necessary adjustments that would be needed and understand that time and money have to factor in. If we quote you something and it goes over budget because of our error, that's on us. The price you are quoted, which also factors in the client's responsibilities, is the price you pay.

Absolutely. In fact, in doing so, you will probably save a ton of money. Kind of like those bundling deals you here about, but this one actually being beneficial. We used a partitioned service through GoDaddy.com and can allocate a separate login at your request. This method of hosting will save you hundreds of dollars.

If we have to, yes. There are many available interfaces available on the market including popular ones like WordPress, Joomla, Drupal, etc. This needs to be discussed in advance. Knackert Media typically doesn't do work on these, but we have partner resources available. Estimates can be made by Knackert Media if this is what your need is. Why to we balk? The reason is, these sites are set up for multiple users so if you make an update and we don't know about it and we make an update... chaos can unsue. Okay, maybe that's pushing it, but it goes along with the philosophy of 'too many cooks in the kitchen'. If you already have an established GUI-based website, we can most certainly host it with no problem. We have to set it up with our host and then we hand over the login and password for you to upload your site.

Yes. We have access to 4 HD-cameras and an older model DV-camera depending on your needs along with editing and output capabilities. We can set up a full film crew if that's what you need.

No project is too large or small. Even if it only takes 10 minutes, we are happy to assist. It's not uncommon to build out a flyer or something similar for only $20. Your project is important no matter what.

Any standard format can be used. With provided images, we request that you try to give us the largest file size you have available. It's easier to reduce any size but in increase will impede on the quality. Our operation is Windows-based, but we can convert Mac files with no problem.